Legal Sparrow cheeps in despair
Today I have received a letter from Social Care and Health, who have delayed my request for wheelchair access in the home for THREE years, advising that they have implemented Stage 1 of the Formal Complaints Process.
I have not made a Formal Complaint.
Instead I have asked my MP to investigate the matter on my behalf, because in my ill health and disabilities, the stress of a formal complaints procedure would exacerbate my two medical conditions, and risk a Lupus flare.
Two years ago a SC&H Team Leader acknowledged that there is no advocacy service in Dorset trained and experienced in Social Health and Care legislation, for adults of working age with a physical disability.
I do not think that the Service Manager at SC&H can implement a formal Complaints Procedure on my behalf without my consent.
I have replied that I do not give my consent.
I have replied that I trust that action taken without my consent, will not further delay my critical assessed eligible needs being met. Needs that were assessed as eligible by Social Care and Health in April 2005, fourteen months ago and two years after my initial request.
I have copied my reply to the Director of SC&H at County Hall, my MP, the District Council, my GP and my Rheumatologist.
And I have blogged it.
That is all I can do before my weekly neuro toxic drug kicks in.
I have not made a Formal Complaint.
Instead I have asked my MP to investigate the matter on my behalf, because in my ill health and disabilities, the stress of a formal complaints procedure would exacerbate my two medical conditions, and risk a Lupus flare.
Two years ago a SC&H Team Leader acknowledged that there is no advocacy service in Dorset trained and experienced in Social Health and Care legislation, for adults of working age with a physical disability.
I do not think that the Service Manager at SC&H can implement a formal Complaints Procedure on my behalf without my consent.
I have replied that I do not give my consent.
I have replied that I trust that action taken without my consent, will not further delay my critical assessed eligible needs being met. Needs that were assessed as eligible by Social Care and Health in April 2005, fourteen months ago and two years after my initial request.
I have copied my reply to the Director of SC&H at County Hall, my MP, the District Council, my GP and my Rheumatologist.
And I have blogged it.
That is all I can do before my weekly neuro toxic drug kicks in.
posted by Sally at 12:36 pm
5 Comments:
I'm sorry you're having to go through all of this. It's just senseless.
Thank you. The only sense I can make of it is that if I can fight the wrong decisions and ensure changes are made in the system, so that legislation and government guidelines are followed, it will make the system better for other service users.
Sally, I hope your complaints are listened to.
If nothing else, your blog illlustrates perfectly the importance of conveying all information in writing and to as many persons in a position to influence events as possible.
I hope you'll keep us informed of the progress of this, for the sake of others less knowledgeable at battling the system.
Good luck Sally.
Thanks Charles and Pete - it is appreciated that Blogging friends are around.
Updates will be blogged.
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